The rules for using CrateSocial — who may use it, how it works with the platforms you connect, what you're responsible for, and how these terms change. Written in plain language.
Last updated 2026-06-26Effective 2026-06-26Version v1.0
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CrateSocial is an invite-only platform for businesses, clients, and their approved implementation partners to schedule, publish, and measure content on social accounts they own or administer. These Terms set out the rules for using it — written to be understood without a lawyer. They sit alongside our Privacy Policy.
01
Acceptance of these terms
These Terms of Service (the “Terms”) govern your use of CrateSocial. By creating an account or using CrateSocial, you agree to them. If you don't agree, please don't use CrateSocial.
You may use CrateSocial only if you were granted access by invitation, are old enough to form a binding agreement, and have authority over the social accounts you connect. If you use CrateSocial on behalf of an organization, you confirm you're authorized to accept these Terms for it.
02
Accounts & access
Access to CrateSocial is granted by invitation code — there is no public sign-up.
One account per person. Don't share your credentials or let anyone else use your account.
Keep your details accurate. Use a real name and a working work email so admins can reach you.
You're responsible for activity under your account. Tell an admin right away if you suspect unauthorized access.
Access can be revoked. Invitations and accounts may be withdrawn — access is extended to invited members, not guaranteed.
03
Roles & responsibilities
CrateSocial has two roles. Your role decides what you can do.
Capability
Manager
Admin
Compose, schedule & publish posts
Yes
Yes
View analytics & performance
Yes
Yes
Connect accounts & hold platform credentials
No
Yes
Invite & deactivate team members
No
Yes
Manage workspace settings
No
Yes
Admins hold the platform connections for the workspace and are responsible for keeping them valid, for who is invited, and for offboarding people who leave. Managers work within the access an admin sets up.
04
Acceptable use
Use CrateSocial lawfully, and in line with the rules of every platform you connect. You agree not to:
Break the law or a platform's terms. What you publish through CrateSocial must comply with Meta's and TikTok's policies.
Publish content you don't have the rights to, or that infringes someone's intellectual property.
Post spam or run deceptive campaigns, harass anyone, or publish hateful or unlawful content.
Misuse the service. No reverse-engineering, scraping, probing, or circumventing limits and security.
Interfere with others. Don't try to reach accounts, data, or connections that aren't yours.
In short: CrateSocial is a tool you operate. You're responsible for what you publish with it.
05
Connected platforms
CrateSocial publishes and reads analytics on your behalf through the Meta (Facebook & Instagram) and TikTok APIs, using connections you authorize over OAuth. Two things follow from that.
Your obligations
Follow the Meta Platform Terms & Developer Policies
Follow TikTok's developer and user terms
Keep connections valid — reconnect when prompted
Stay responsible for everything published to your accounts
Independence
CrateSocial is an independent tool
Not affiliated with, endorsed, or sponsored by Meta or TikTok
Their names and logos are trademarks of their owners
It acts only on your behalf, only for scheduling & analytics
If a platform changes or withdraws its API, or suspends an account, the affected CrateSocial features may change or stop. That part is outside our control.
06
Content & ownership
You own the content you create and upload. We don't claim ownership of your posts, drafts, or media.
You grant CrateSocial the limited permission it needs to store, process, and publish that content to the accounts and at the times you direct — nothing more. You confirm you have the rights to publish what you schedule.
One practical note, carried over from the Privacy Policy: uploaded media is served from public URLs, because the platforms fetch media by URL when publishing. Anyone with an exact file URL could view that file.
07
Data & privacy
How CrateSocial collects, uses, stores, and protects data is described in full in the Privacy Policy. To have your data removed, use the Data Deletion page. These Terms only reference data handling; the Privacy Policy governs it.
CrateSocial is provided on a best-effort basis. We work to keep it available and to publish your posts on time, but we don't guarantee uninterrupted service.
Scheduling is best-effort. We attempt to publish at the time you choose, but the platforms have the final say — a third-party API can reject, delay, or only partially accept a post. Partial and failed publishes happen; CrateSocial surfaces them so you can act.
For time-critical posts, check the outcome. CrateSocial reports each target's result, but it can't guarantee a platform will accept a post.
09
Suspension, deactivation & offboarding
Admins can deactivate accounts. When your account is deactivated, your access ends.
We may suspend or limit access to protect CrateSocial or its users — for example, after a terms violation or a security concern.
Disconnecting an account revokes and removes its stored tokens immediately.
After deactivation, your data is handled according to the Privacy Policy's retention rules.
Offboarding someone who leaves your organization is an admin responsibility.
10
Disclaimers & limitation of liability
Disclaimer
CrateSocial is provided “as is” and “as available,” without warranties of any kind, whether express or implied. We don't warrant that it will be uninterrupted, error-free, or that every scheduled post will publish.
To the fullest extent permitted by law, CrateSocial and the people who operate it are not liable for indirect, incidental, or consequential damages, or for lost posts, missed schedules, lost data, or actions taken by a connected platform.
Some jurisdictions don't allow certain limitations, so parts of the above may not apply to you.
11
Changes to these terms
We may update these Terms. When we do, we'll revise the “Last updated” and “Effective” dates at the top of this page, and we'll let account holders know about material changes. If you keep using CrateSocial after a change takes effect, the updated Terms apply.
12
Governing law & contact
These Terms are governed by the laws of the jurisdiction in which CrateSocial's operating entity is established, without regard to conflict-of-laws rules.
Questions about these Terms? Email us — for data removal, use the data deletion page.